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Weekend Coverage Notifications

Set your weekend on-call technicians up to receive ALL task updates

If your technicians rotate responsibility for responding to weekend emergencies, you  can set them up to receive all notifications for the weekend. To do this, follow theses steps:

Step 1: 

On Friday afternoon (or before the weekend), go to Setup / People. 

Step 2: 

Find the person who you need to turn notifications on for. Select Details.

Step 3:

In the Departments dropdown, select the "CC All" checkbox on the categories they need to receive all notifications for (Equipment, Maintenance, Facilities, IT, Office, etc). 

 

REMEMBER: Once the on-call shift / weekend is over, be sure to deselect the CC All box to return to normal workflow notifications. 

Step 4:

You can also adjust their homescreen to make sure they can view all tasks within their locations (rather than 'My Task List' which are tasks only assigned to them). Do to this, in the user settings, select the App Options dropdown and make sure they have the 'My Dept Tasks' as one of their homescreen views.