If you have a 3rd-Party system that can send email alerts, OwlOps can automatically process those emails into tasks.
Some systems/equipment can send email notifications related to the status of the system/equipment like the examples below.
- Equipment offline (or online)
- Preventative Maintenance Due
OwlOps has the ability to process those emails into tasks and even automatically close existing tasks.
To start processing these emails, please follow the following process:
- Have your system send exception emails to: ALERT@owlops.com
- Have your system send a sample email.
- Send an email to our support team (support@owlops.com) indicating the following:
- Details about the system you are integrating
- How you would want the email processed including:
- Category/Subcategory that should be assigned
- Who should be assigned (default user based on configuration OR a specific user
Once the test email is received, the OwlOps team will work with you to ensure the integration is working appropriately.