--- title: Replying to Email / Text Messages description: Use these Keywords to create and reply to tasks over email or text message: --- [Skip to content](https://www.owlops.com/knowledge/keywords-replying-to-email-/-text-messages#main-content) English Show submenu for translations [Contact us](https://www.owlops.com/knowledge/kb-tickets/new?hsLang=en) ![owlops-2.png\]](https://www.owlops.com/hs-fs/hubfs/owlops-2.png?width=197&height=75&name=owlops-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.owlops.com/knowledge/kb-tickets/new) - [Go to owlops.com](https://www.owlops.com/) [Go to owlops.com](https://www.owlops.com/?hsLang=en) Hello. How can we help with OwlOps? - There are no suggestions because the search field is empty. 1. [Help Center](https://www.owlops.com/knowledge?hsLang=en) 2. [Technicians](https://www.owlops.com/knowledge/technicians?hsLang=en) # Replying to Email / Text Messages ## Use these Keywords to create and reply to tasks over email or text message: ### Create and Assign Tasks Using Email Creating tasks and replying by email to OwlOps tasks combines the convenience of email with the collaboration and accountability of OwlOps. A win-win combination. Using email or SMS to create or reply to tasks will notify (SMS for replies only): - The person who created the task - The person who is assigned to the task - The vendor who is assigned to the task - Any person who has asked to be CC’ed or FYI’ed through their user setup ### Keywords By including certain keywords in the response, you can change certain attributes about the task status, type, priority, and due date. #### Type - **#Fix** – Change the task type to Fix - **#Need** – Change the task type to Close - **#Do** – Change the task type to Do - **#Track** – Change the task type to Track #### Status - **#Open** – Change the task status to Open - **#Close** – Change the task status to Close - **#Hold** – Change the task status to Hold - **#Cancel** – Change the task status to Cancel #### Priority - **#Low** – Change the priority to Low - **#Med** – Change the priority to Medium - **#High** – Change the priority to High #### Due Date - **#due \[day\]** – Example: “#due Mon”, “#due fri” - **#due \[#\]** – Sets the number of days in the future for the task to be due. Example: “#due 3” (due in 3 days) - **#due \[date\]** – Example: “#due Aug 15, 2015”, “#due 2015-3-22” #### Assigning to People To assign to a specific person, simply use the “@” symbol before their first name or before the “Email Code” set up on their user profile. - **Reply Example** – “@susan, can you take care of this” - **New Task Example** – “#do @jeff please take care of this customer complaint for restaurant ##4233” #### Assigning Department/Store When creating a new task, you can have that task appear on a particular store/department task list by using a double hashtag “##” and then the store number or “Email Code” set up on the Department setup. - **New Task Example** – “#do @jeff please take care of this customer complaint for restaurant ##4233” - **New Task Example** – “#do ##office @mary please have the T4s ready for distribution by #due Jan 31, 2018” ### Email Attachments Attaching a picture or document to an email will include that picture or document with the task update. This is currently limited to 1 picture (we’re working on this). #### Email Signatures / Ending a Message You can truncate your email signature or other information on in an email by using the following keywords: - **#end** – hashtag keyword - **eom** – “End of Message” - **zzz** – easy to enter key sequence to end the message ### Creating a New Task from Email You can create a new task from email by forwarding the task to app@owlops.com. 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